Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable

Custom handmade orders of original tie-dye clothing, tapestries, or artwork

Due to the nature of creating tie-dye designs on clothing, tapestry or bedding; no two tie-dyes can be exactly the same. They are indeed one of a kind, even when ordering a specific design or pattern there will be differences:

(example "Jer' Your Face")

Custom orders may even have special requests such as colors, sizes and or patterns that may effect a resale of that item. Please be specific about sizes and consider size charts when available before ordering.

Case by case decisions, but the possibility of an exchange may be decided.

Additional non-returnable items:
Gift cards

Anything other than what was originally shipped in your order

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer before communicating.

Certain Situations Where Only Partial Refunds are Granted (if applicable)

Obvious signs of use or wear

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at dyeartist@rainbowwarriormfg.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

Damaged Items:

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged then please get in touch with a photo within a weeks of delivery.

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart where available. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted.

Due to the nature of creating tie-dye clothing, no two dyes will ever be the same, so please consider your sizes well as it's nearly impossible to create an exact duplicate should there be a size issue upon delivery.

No exchanges can be made for custom made orders of original tie-dye designs, clothing, tapestry or artwork.

If you need to exchange it for the same item, send us an email at dyeartist@rainbowwarriormfg.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to the origin address located on the original delivery package or shipping label.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.